Shipping is free on all orders

We ship to EU, UK and Switzerland


As soon as your order is confirmed, your product should arrive within 3-4 business days. If you make a purchase on the weekend or a public holiday in Belgium, we will ship your product the day after.

A DHL or UPS shipment code (it depends on your location) will be provided at the end of your check-out process so you can track your delivery status.

If you receive a box that is damaged, or if the products do not meet your expectations, please return the kit immediately at our expense. We will refund the entire amount within 30 working days—no questions asked.

For return instructions, simply email us at We will respond within 48 hours.

Refund Policy and money back guarantee

We work hard every day to enrich the lives of our Sencyr community with meaningful experiences, products, and skincare technology.

Try Sencyr Risk-free

Experience your Sencyr skincare and decide if it is right for you. We offer free return shipping, or we can help you find an adequate solution to keep you satisfied and your skin healthy.

Money back guarantee is only available for the Probiotic Boost and The Reset.

How do I ask for a replacement or refund? 

To initiate a request for return or replacement or questions, please reach out to us at If you are eligible for return or replacement, you will receive a return shipping label, as well as instructions. Return requests that fail to meet this policy will not be eligible for refund or replacement.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How soon will I get my refund or replacement?

Our return or replacement process will take between 7-14 days start to finish. Returns take roughly 5 business days for travel to return location, and 3-4 business days processing time. Replacements might require 3-4 business days more. Once processed, your will be initiated, and we’ll notify you via email!